Help Center & Support
Frequently Asked Questions
Everything you need to know about MathMastery's AI tutoring, curriculum alignment, subscription plans, and guardian controls.
General & Curriculum Alignment
What is MathMastery and how does it work?
MathMastery is an AI-powered personalized math learning platform tailored specifically for Kenyan primary and secondary students. It uses diagnostic testing and step-by-step adaptive tutoring to guide learners through CBE, KCSE, and Cambridge IGCSE syllabi.
Which curricula and grades are covered?
We support Grade 6 through Form 4 across CBC/CBE (Competency-Based Education), traditional 8-4-4 KCSE preparation, and Cambridge IGCSE Mathematics. Topics span Numbers, Algebra, Geometry, Statistics, Trigonometry, and Calculus.
Is MathMastery suitable for self-study?
Absolutely! Students can learn at their own pace using automated diagnostic assessments, instant AI hint engines, structured Practice sheets, and real-time mastery tracking.
Billing, Payments & M-Pesa
How much does MathMastery cost?
We offer flexible subscription plans including Monthly, Termly, and Annual access. Pricing starts from KES 1500/month. Free trial modes are available during designated beta testing periods.
How do I pay using M-Pesa Express?
During checkout, select M-Pesa Express, enter your Safaricom mobile phone number, and click 'Pay Now'. An automated STK push prompt will appear directly on your handset requesting your PIN to finalize activation immediately.
Can I cancel or change my subscription?
Yes, you can upgrade, downgrade, or cancel auto-renewal at any time from your Account Settings page without penalty fees.
Learning & Adaptive Practice
How does the adaptive learning path work?
After your initial diagnostic test, we create a personalized learning sequence based on your strengths and areas for improvement. Each step includes bite-sized lessons, interactive practice questions, and knowledge checks with real-time progress updates.
Can I practice specific topics?
Yes! Visit the Library to browse topics by grade level and strand (Number, Algebra, Geometry, etc.). Every topic features step-by-step worked examples and targeted problem sets aligned with CBE, KCSE, or IGCSE standard formats.
What if I get stuck on a question?
Our AI Mentor provides progressive, step-by-step hints when you struggle. Simply click the 💡 Hint button for non-spoiler guidance, or consult the reference Library for formula breakdowns.
Guardian Features & Technical Support
What can I see on my guardian dashboard?
Your dashboard displays: (1) Strand mastery levels for each linked student, (2) Concept gaps needing attention, (3) Engagement statistics (practice time, active streaks), and (4) Quick resource sharing tools.
Does MathMastery work offline?
Essential features like formula cheatsheets and saved revision notes work offline through our Progressive Web App (PWA). Interactive practice sessions and live AI hint evaluations require an active internet connection.
How is student data protected?
We enforce strict TLS/SSL encryption protocols for all data transmission. Student records and analytics are strictly private and never sold to third parties. View our Privacy Policy for full compliance details.
Still need help?
Our technical and academic support teams are available to assist with account access, billing, or curriculum inquiries.
Contact Support